How do You Bank?
When I first started thinking about topics for this blog, banking didn't jump to mind. It's one thing I pretty much do the same way now that I did 30 years ago. ATMs were already in use back then, so pretty much the only change is that I occassionally check my balance online. If the web suddenly went away, it would have little impact on my banking.
But recent conversations have made me realize that younger people approach banking totally differently than I do. They rarely step inside a bank, doing all their banking at ATMs and online. One young person I spoke with told me a story about how he needed to deposit a check and get cash for a trip one day, and was at a loss how to do this when he arrived at the bank and found the ATM offline. He ended up going inside the bank to ask a teller to help him through this process.
My kids never open mail the bank sends them. They don't save receipts. They don't keep a written record of deposits and withdrawals. And believe me when I say that this isn't because they don't know better. They've been shown what they should be doing, but they don't see the point. They'll ask the ATM for a balance, or go online to see what's up with their account.
This is not a good thing. With years of banking experience behind me, I could tell you several war stories - most notably the time the bank made a withdrawal of $23,260.45 from my account which should have just been a $260.25 withdrawal. But young people seem to believe the bank is incapable of making mistakes. The concientious ones will keep a close eye on their account - online - but they still won't write down what they do or save receipts. If they want to see how much they took out of the ATM last month, they'll look online. If they want to see how much that check they deposited last week was for, they'll look online.
There's a clear winner here, and it's not these young people. The bankers must be dancing in the street.
